Here are the
answers to some FAQ's. If you can't find the answer you need (or just don't
want to spend time reading)
contact us
for more information.
When I send my cylinder for repair,
what do I need to send with it?
All that we actually need is the
cylinder, but it is good if we get the piston too so that we can be sure to
give you the correct clearance. We can supply most pistons (and gasket sets)
at competitive prices if you would like us to. Remember also to include a
note of your name, address, daytime phone number and any special
requirements.
Do I need to take all the studs and
the power-valve out before I send it?
When we process cylinders, we usually
need to immerse the whole thing in some strong chemicals that will eat
materials like steel, brass and so on. Because of that, we like to have all
of those materials removed before we start work. Sometimes, parts are cast
into place during the manufacturing process and they are impossible to
remove. In that case, we will paint a protective lacquer on those parts to
try to prevent any chemical attack. YOU
MUST UNDERSTAND
that while we take all reasonable steps to avoid
damaging parts when we process cylinders, we will not accept any
responsibility for any damage that does occur.
What does it cost to get my cylinder
repaired?
We always try to keep our
prices very competitive, and we are sure you will be pleasantly surprised at
how affordable our repairs are. Please
contact us for current pricing.
How can I get my cylinder to you?
We get deliveries from most carriers
each day. They all know where we are so just pick the one that you feel most
comfortable with! If you live in the United States or the UK, you can also
contact us to schedule a collection from your address and take advantage of
our discounts on shipping.
How long will it take before you can
ship it back to me?
Most orders are completed within 5
working days. Our target is to give our customers a consistent 5 working day
turnaround, but schedules may change depending on workload, and so
if turnaround time is very important
to you
contact us
for the latest information
When my cylinder is finished, how will
you ship it back to me?
From our UK facility we use a variety
of carriers normally offering overnight delivery in mainland UK or fast
delivery worldwide to suit customer requirements.
From Alabama we normally ship UPS, and
offer overnight, 2 day and ground services, again depending on customer
requirements.
What happens about payment?
We accept MasterCard, Visa, and debit
cards, and from our US operation we can ship COD (cashier's check or money
order, or business check from approved dealers).
I'm a dealer - how can I qualify for a
discount?
Just
download or
request a dealer application - it's
that simple and it will be dealt with quickly and efficiently!
Why should I send my cylinder to you when I can get a sleeve
fitted at my local shop?
Because sleeves are just old news!
Why would you want to add extra weight
to your machine, increase bore wear and lose engine performance?
My cylinder already has a cast iron
sleeve installed, but it's worn past it's biggest piston. Can you help me?
Yes, we were the
first to introduce nickel/silicon carbide plating onto cast iron many years
ago. We can probably help solve your problem - just
contact us
for more information.
I have a V-6 block that has 2 bad
bores. Can you just fix those or do I need to have the whole block done?
It depends. Often it will cost less to
refinish all 6 bores than it would to mask the "good" ones and just fix the
bad ones. Of course, you should be asking yourself if the good ones are
really still within specs for optimum performance, or if the whole block
needs to be freshened up.
How thick is the finished coating?
Usually about 0.004" (0.10mm). We can
plate much thicker than that (and often do), but as the coating thickness
increases, so does the edge buildup on the ports and lead-in chamfers etc.
There are also technical reasons to avoid excessive thicknesses, and
sometimes economic reasons to plate cylinders regardless of thickness.
I had a rod break on my vintage racer
and it went clean through the back of the bore. It looks like it's ready for
the trash can to me, but I can't get a replacement from anywhere. I'm
desperate - can you help me preserve my bike?
Probably! We pride ourselves on the
quality of our welding and machining of damaged bores, and if you have seen
our literature before you will probably already know what we are capable of.
Sometimes (rarely) we come across situations where we do not feel confident
that any repair would offer satisfactory performance or
durability, and we will tell you that upfront and let you decide how to
proceed.
The "skirt" on the bottom part of my
cylinder broke off and I can't find it. Can you still fix my cylinder
without it?
Yes. Even if you have the broken part, we usually
don't weld it back on because experience has taught us that building up a
skirt from new metal is a better solution.