The information here is updated frequently, but please note that it only represents TYPICAL turnaround times, and the time to process a particular order may be different. If turnaround time of your specific cylinder is very important to you, please call us at 01934 612226 for the current position, and ideally check back again to check status on the day that your order is expected to arrive with us. (see note below)
COVID-19 UPDATE - 22 APRIL 2020
This week, we have re-opened our business in the UK.
In order to protect our team, it has been necessary to open with a reduced staff so that we can ensure the 2 metre separation recommended by the government.
We are looking at a variety of options to be able to bring back the rest of the team, but until everything is more settled, we regret that we can’t provide estimates of turnaround times, although obviously we are trying hard to meet customer expectations.
Please check back for more updates…
Our target is to give our customers a consistent 5 working day or better turnaround but schedules may change depending on workload or the complexity of the work. Also, delays may result from non-availability of pistons etc (if we have been asked to supply them) and sometimes if we need to contact our customer to clarify their requirements (that problem can usually be overcome by using our work order form - you can download it here).
Please understand that the delivery schedule can change (either better or worse) from the day that you make your initial inquiry to the day that the cylinder/s actually arrive here.
For example, assume a customer calls on Monday, from Belfast and we tell him that, at that time, our turnaround time is 8-10 working days. He packs the cylinder and takes it to the Post Office the next day (Tuesday) and it arrives here, say, 2 working days later, which is Thursday of that week.
At that time, maybe our reported turnaround time is 10-12 business days because of a sudden increase in business volume, or 5-7 business days because we were able to ramp up production a little. If turnaround time is important to you, please call us at 01934 612226 to check status on the day that you expect the order to arrive with us.
Please remember that, while our goal is to maintain a 5 working day turnaround time or better, we are usually VERY BUSY (that’s the result of being very good at what we do!) so we often take longer that that.