Please use the links below to navigate this section of our site, or click here to return to our home page.

We can be reached Monday-Thursday 9:00am - 5:00pm, and Friday 9:00am - 4:30pm during British Summer Time

and Monday-Thursday 8:30am - 4:30pm, and Friday 9:00am - 4:30pm during the rest of the year

Phone 01934 612226                Fax 01934 612225                E-mail ukoffice@langcourt.com

Here are the answers to some FAQ's. If you can't find the answer you need (or just don't want to spend time reading) contact us for more information.

When I send my cylinder for repair, what do I need to send with it?

Do I need to take all the studs and the power-valve out before I send it?

What does it cost to get my cylinder repaired?

How can I get my cylinder to you?

How long will it take before you can ship it back to me?

When my cylinder is finished, how will you ship it back to me?

What happens about payment?

I'm a dealer - how can I qualify for a discount?

Why should I send my cylinder to you when I can get a sleeve fitted at my local shop?

My cylinder already has a cast iron sleeve installed, but it's worn past it's biggest piston. Can you help me?

I have a 4 cylinder block that just has 1 bad bore. Can you just fix that one or do I need to have the whole block done?

How thick is the finished coating?

I had a rod break on my vintage racer and it went clean through the back of the bore. It looks like it's ready for the trash can to me, but I can't get a replacement from anywhere. I'm desperate - can you help me preserve my bike?

The "skirt" on the bottom part of my cylinder broke off and I can't find it. Can you still fix my cylinder without it?

When I send my cylinder for repair, what do I need to send with it?  All that we really need is the cylinder itself, but it is good if we have the piston too so that we can be sure to give you the correct clearance. We can supply Wiseco pistons (and gasket sets) at competitive prices if you would like us to. Remember also to include a note of your name, address, daytime phone number and any special requirements.                                             (Top of page)

Do I need to take all the studs and the power-valve out before I send it?  When we process cylinders, we usually need to immerse the whole thing in some strong chemicals that will attack materials like steel, brass and so on. Because of that, we like to have all of those materials removed before we start work. Sometimes, parts are cast into place during the manufacturing process and they are impossible to remove. In that case, we will paint a protective lacquer on those parts to try to prevent any chemical attack. YOU MUST UNDERSTAND that while we take all reasonable steps to avoid damaging parts when we process cylinders, we will not accept any responsibility for any damage that does occur. If any parts are not removed before the cylinders are sent to us, we may have to make a charge for removal.                                                                                                                                     (Top of page)

What does it cost to get my cylinder repaired? We always try to keep our prices very competitive, and we are sure you will be pleasantly surprised at how affordable our repairs are. Please contact us for current pricing.                                                                                                    (Top of page)

How can I get my cylinder to you? We get deliveries from most carriers each day. They all know where we are so just pick the one that you feel most comfortable with! Remember when you are packing your cylinder to use a box that is plenty big enough for the whole consignment, and be sure to separate all the parts using newspaper, cardboard, rags, or something similar. If you are including a piston, don't be tempted to put it into the bore thinking it'll be safe, because the bore is probably damaged anyway! If you are sending more than one cylinder, it's best to put each one in a box alone as described above, then put each of those boxes into a bigger box taking care to put plenty of packing material in as well so that the cylinders can't bang against each other in transit. If you really must use polystyrene “chips” or "peanuts", put each cylinder and each piston in a plastic bag or a small box first. We understand that all of the carriers try not to damage the packages they handle but it does happen sometimes, usually due to insufficient packaging being used.             

If you live locally, feel free to bring your cylinders in person....                                                                                                            (Top of page)

How long will it take before you can ship it back to me?  Almost orders are completed within 10 working days or less. Our target is to give our customers a consistent 5 working day turnaround, but schedules can change depending on workload and other factors. Please click here for the current situation.                                                                                                                                                                                                (Top of page)

When my cylinder is finished, how will you ship it back to me? From our Weston-super-Mare factory we normally ship domestic packages by Interlink, but for some postcodes we may use other couriers depending on costs and customer requirements. For overseas deliveries, we try to find the best service at the most economical price depending on the destination address.                                                                                                         (Top of page)

What happens about payment? We accept MasterCard and Visa credit or debit cards. Alternatively, customers can settle their bills by direct deposit into our bank account (contact us for our bank details). There’s no need to include payment with your order - we’ll call you for payment as soon as we have your order ready to ship out. (In some VERY unusual circumstances we may ask you to pay by another method but, if we do, you SHOULD ALWAYS contact us to confirm that your payment is coming to us and not to a fraudulent account. If something seems wrong, PLEASE LET US KNOW IMMEDIATELY so that we can help you to protect your money).                                                                                                                                                   (Top of page)

I'm a dealer - how can I qualify for a discount? We have a simple form that must be completed in order for us to consider an application to become one of our dealers. Please click here for more information.                                                                                                                            (Top of page)

Why should I  send my cylinder to you when I can get a sleeve fitted at my local shop? Because sleeves are just old news! Why would you want to add extra weight to your machine, increase bore wear and lose engine performance?                                                                               (Top of page)

My cylinder already has a cast iron sleeve installed, but it's worn past it's biggest piston. Can you help me? Yes, we were the first to introduce nickel/silicon carbide plating onto cast iron many years ago. We can probably help solve your problem - just contact us for more information.    (Top of page)

I have a 4 cylinder block that just has 1 bad bore. Can you just fix that one or do I need to have the whole block done? Almost certainly it will cost less to refinish all 4 bores than it would to mask the "good" ones and just fix the bad one. Of course, you should be asking yourself if the good ones are really still within specs for optimum performance, or if the whole block needs to be reconditioned anyway.                                                           (Top of page)

How thick is the finished coating?  Usually about 0.10mm (0.004" ). We can plate much thicker than that (and often do), but as the coating thickness increases, so does the edge buildup on the ports and lead-in chamfers etc. There are also technical reasons to avoid excessive thicknesses, and sometimes economic reasons to plate cylinders regardless of thickness.                                                                                                               (Top of page)

I had a rod break on my vintage racer and it went through the back of the bore. It looks like it's scrap to me, but I can't get a replacement from anywhere. I'm desperate - can you help me preserve my bike? Probably! We pride ourselves on the quality of our welding and machining of damaged bores, and if you have seen our literature before you will probably already know what we are capable of. Sometimes (rarely) we come across situations where we do not feel confident that any repair would offer satisfactory performance or durability, and we will tell you that before we get too involved an a salvage attempt and let you decide how you would like us to proceed.                                                                                                  (Top of page)

The "skirt" on the bottom part of my cylinder broke off and I can't find it. Can you still fix my cylinder without it? Yes. Even if you have the broken part, we usually don't weld it back on because experience has taught us that building up a skirt from new metal is a better solution.                (Top of page)

ASK ABOUT OUR SPECIAL PRICES FOR NAMURA, WISECO AND PRO-X PISTONS AND GASKETS ETC....